Returns & Exchanges
Please choose carefully as we are unable to offer a refund for a change of mind. We are more than happy to offer an exchange or store credit on all garments and accessories, with the exception of made-to-order, custom, beauty products, earrings or lingerie. To avoid disappointment, please contact us if you need further information regarding fit, sizing or the returns policy prior to purchasing and we will respond to you at our earliest convenience.
Exchanges will be accepted if the garment is still in perfect, unworn condition with the tags attached. We cannot accept the item for an exchange if the tags have been removed, so please do not remove them upon receiving your purchase unless you are certain that you will be keeping it.
We must receive the item for exchange within 21 days of purchase with a copy of your receipt attached. We will then email you a store credit which you can use to repurchase another item immediately or at a later date. Your credit note will last for one year from the date of the return. You are welcome to email us if you would like an exchange of size or product so that we can reserve it for you whilst we wait for your return to arrive.
You will be required to pay for the return shipping.. Return address will be supplied upon request. We recommend that you send the item with registered mail to ensure it’s received and accounted for. We are not liable for items that you have sent us outside of registered mail that have not been received. Exchanges will be processed within 5 business days of receiving the product.
We are often working with delicate, unique fabrics. Please treat all garments with extra special care. Follow care instructions precisely and avoid wearing sharp jewellery that can snag or pull fabrics. If you are unsatisfied with the quality of the garment and believe that it is faulty, please email us at firstname.lastname@example.org with a description of the issue accompanied with clear photos to outline the problem. We will do our best to help resolve the issue as we value your custom and want you to love your Reign garment as much as we do.
Our garments are all made with love in Australia so that we can provide the best quality possible. We would always welcome any feedback you have regarding our products to help us ensure the best quality standards for our customers. Please note that any accessories that we retail are not designed by us and we are only a retailer of the product. They are ‘costume’ accessories, meaning they are made to be affordable and thus the quality of the materials and the lifespan of the products will reflect this.