Frequently Asked Questions
Q - Where can I shop these items other than online?
A - Currently you can shop the range at our studio which is open by appointment only in Leederville, Western Australia. Please email us at firstname.lastname@example.org or call us on 0420 717 857 to book an appointment.
Q - How do I become a stockist of Reign?
A - Email email@example.com for all stockist enquiries.
Q - Where is your clothing produced?
A - In order to produce premium quality, ethical products, all of our garments are produced in Perth, Western Australia. This does mean that the end price is slightly higher than some of our competitors who produce in third world countries such as India and China. Keeping production in Australia creates opportunities for local craftspeople and fashion professionals whilst stimulating the economy.
Q - Do you offer Afterpay or Zip Pay?
A - We are hoping to offer this service to you in the coming months, however in the meantime we are happy to offer you a layby option to ensure that the item that you love doesn’t sell out. Layby periods are 4 weeks, with a 25% non refundable deposit to be paid immediately to secure the item. You can then pay the balance in several instalments or complete the purchase in one final payment prior to the collection due date. Please email us firstname.lastname@example.org for more information regarding laybys.
Q - Do you offer Laybys?
A - Yes we do. Please read the answer above regarding Afterpay.
Q - Will you ‘hold’ garments for me?
A – Unfortunately we are unable to hold garments on our online store, however you are able to request a layby as per the discussions above.
Q - Do you rent your dresses?
A - Although we have not launched our rental business yet, we are working on a small range of our products that can be rented out directly through us, either via our online store or our studio by appointment. Feel free to email us in the interim if you are interested in hiring one of our dresses.
Q - Do you sell your dresses to hire stores?
A - No, we do not sell to, nor support other stores renting out our products. We would really love to keep our dresses exclusive, and although we are happy to hire out a small part of our collection directly, we still want our clients to feel like they are buying an exclusive product. Having multiple dress hire boutiques hire out your dresses without your consent can be damaging for your brand, as it can take away part of the exclusivity that your clients are spending all their hard earned cash on.
Q - Do you offer refunds?
A -Yes, we want to make online shopping easy for you as we know how daunting the process can be. However, in order to be able to continue to offer this service to you we really need you to support us by following our returns policy. Check out our RETURNS page to ensure you are up date with our refunds policy before making your Reign purchase.
*Please note that we do not offer refunds for in store purchases.
Q - The item I want has now sold out
A - Please email us at email@example.com as we may have more fabric arriving shortly and can thus make you a size upon request.
Q - Do you make custom dresses?
A - We are currently at maximum capacity for custom orders. We can consider bridal gowns depending on the timeline. Some of our dresses can be customised or ordered in different fabrics, so please don’t hesitate to reach out with any custom enquiries firstname.lastname@example.org
Q - How long does shipping take?
A - Shipping within Australia is usually 3 to 5 business days plus 24 hours processing time. Please read our SHIPPING page before placing your order to avoid disappointment. For urgent shipping queries, please email email@example.com . Extra shipping fees will apply.
Q - Do you deliver internationally?
A -Yes we deliver to most countries worldwide. Please allow 4 -12 days for shipping turnaround times, plus 24 hours for your order to be processed. Customs can delay the process and unfortunately we have no control over this. Please read our SHIPPING page to avoid disappointment.
Q - Do you sell gift cards?
A - Yes we do. You can purchase gift cards HERE. Gift cards are valid online or studio via appointment. They are valid for a period of 1 year from the date of purchase.
Q - How do I know which size to purchase?
A - These days sizing can vary greatly between different brands. We recommend that you refer to our SIZE GUIDE page to check which size will fit you best.
Q - Do you accept phone payments?
A - We are happy to process your order over the phone. Please call us on 0420 717 857 and let us know which item/s and sizes you require and we will process the sale completely over the phone.
Q - I am having problems using my gift card or promo voucher online, what should I do?
A - Please email us firstname.lastname@example.org if you are having issues redeeming a voucher. We will do our best to rectify the situation as soon as possible. Please ensure to include the gift card number or promo code and details of the item/s that you were hoping to purchase with the voucher so that we can keep it / them aside for you until we have resolved the issue.
Q - I’m not sure if my payment went through, how can I check?
A - Once your order has been received you should receive a confirmation email. If you do not receive this email within 24 hours of placing the order, we recommend checking your bank, or sending us an email email@example.com to check whether the order has gone through.
Q - My payment has been declined.
A - Please double check that the card details you supplied (including the expiry date, card type and CCV number) are all correct. Otherwise you can enter the details of another card and try again. If the problem persists you can contact your bank for details of why the payment was declined.